Last Updated: September 20, 2026
Effective Date: September 20, 2026
This Refund & Cancellation Policy outlines the conditions, timelines, and procedures under which refunds and order cancellations are handled by Zephtec Digital Solutions ("Snipcask", "we", "us", or "our") on the Snipcask marketplace (https://snipcask.com).
Because Snipcask provides irrevocable, downloadable digital goods and open/readable source code, standard retail return models do not apply. This policy balances buyer protection against defective code with protection for independent software authors against piracy.
1. Order Cancellation Policy
- Pre-Download Cancellation: If you have made a duplicate purchase in error or accidentally bought the incorrect item, you may request an immediate order cancellation and refund only if our system logs confirm that you have not accessed, viewed, or downloaded the digital files.
- Post-Download Cancellation: Once a digital file has been downloaded or license keys have been generated from your customer dashboard, the transaction is non-cancellable, and requests are governed strictly by the refund eligibility criteria in Section 2.
2. Valid Grounds for a Refund
Buyers are entitled to request a full refund within 14 calendar days from the date of purchase under any of the following verified conditions:
- Item is Demonstrably Corrupted or Broken: The downloadable archive is corrupted, missing critical core source files, or contains critical programming errors that prevent base execution, and the author cannot provide a working fix or update within five (5) business days of receiving your bug report.
- Material Misrepresentation: The product differs fundamentally from its promotional description, live demonstration preview, or stated technical capabilities (e.g., advertised as compatible with modern PHP versions or specific CMS branches, but fundamentally lacks that architecture).
- Undelivered Digital Purchase: You were successfully charged by the payment gateway, but the system failed to deliver access to the download repository within 24 hours, and our customer support team was unable to restore access manually.
- Duplicate Billing: You were erroneously billed multiple times for the exact same digital asset within a single transaction cycle.
3. Non-Refundable Circumstances
Refund requests will be denied in the following scenarios:
- Change of Mind: You decide you no longer want, like, or need the digital asset after downloading the files.
- Insufficient Technical Knowledge: You lack the technical competence, developer experience, programming environment, or server administration skills necessary to install, configure, deploy, or customize the script or template.
- Server Environment Incompatibility: Your web hosting or server stack fails to meet the explicit system requirements (e.g., minimum PHP version, MySQL configuration, required server extensions like cURL, OpenSSL, or GD library) clearly stated in the product description.
- Third-Party Plugin / Extension Conflicts: The asset functions as advertised in a standard environment, but conflicts with third-party software, untracked modifications, or custom third-party plugins installed on your specific platform.
- Download Access Completed Without Defect: The item operates as described in the documentation and product overview, but does not fit your subjective design preferences or specific commercial project requirements.
4. Dispute Resolution Process
To request a refund for a malfunctioning or misrepresented asset, follow these steps:
- Step 1: Contact the Product Author
- Open a technical support inquiry with the author via the product page or your purchased orders dashboard. Detail the error, provide reproduction steps, and attach server error logs or screenshots. Authors must be given a reasonable window of five (5) business days to diagnose and resolve legitimate code defects.
- Step 2: Marketplace Escalation
- If the author fails to respond within five (5) business days, or cannot resolve the defect, escalate the dispute directly to Snipcask through our Contact Page.
- Step 3: Administrative Review
- Snipcask technical staff will evaluate the claim, review communication logs, and verify the issue. A formal determination will be issued within 48 to 72 business hours.
5. Refund Processing Timelines & Reimbursement Method
Upon formal approval of a refund by Snipcask administration:
- License Revocation: Your license to use the item is immediately terminated. You must permanently delete all local, server, or cloud copies of the downloaded source code, assets, and documentation.
- Settlement Timeline: Approved refunds are initiated immediately by our billing department and typically reflect in your account within 5 to 7 business days, depending on your financial institution's clearing speed.
- Reimbursement Channel: Refunds are credited strictly back to the original payment method used during checkout (e.g., original UPI ID, Credit/Debit Card, Net Banking account, or wallet). We do not disburse refunds in cash or to third-party accounts.
6. Chargeback & Fraud Prevention
Initiating a formal dispute, claim, or chargeback directly with your credit card issuer, bank, or payment aggregator without first contacting Snipcask support constitutes a breach of our terms.
In such cases, your Snipcask customer account will be immediately suspended, all active download access will be frozen, and license entitlements will be voided pending the outcome of the dispute investigation. We reserve the right to submit download logs, IP tracking, and system audit trails to financial institutions and anti-fraud bureaus to dispute invalid or fraudulent chargebacks.
7. Policy Queries & Contact Information
For inquiries regarding these policies or to follow up on an active refund request:
